Here you will find the most frequently asked questions. Don’t see your question? Feel free to contact us at info@tinythinkers.nl!
Why do parents choose Tiny Thinkers?
At Tiny Thinkers, it’s about more than just fun. We develop toys that are not only enjoyable but also contribute to your child’s development. We grew up with educational toys that truly taught us something. That’s exactly what we want to pass on to others now, because learning and playing should go hand in hand.
Want to know more about our mission and vision? Then visit our About Us page for a detailed explanation.
What about safety?
All our toys comply with the European standard EN71 and carry the CE mark; you can request these certificates from us if you wish.
How fast do you deliver my order?
If you place your order before 5:00 PM, you will receive it the next day! This is also stated on the product page.
Can I return or exchange my order if I’m not satisfied?
Yes, you can! We offer a 30-day money-back guarantee. If you want to return your order, please contact us. We will then send you our return form so you can start the process easily.
How can I reach you if I have a question?
We are available via customerservice@tinythinkers.nl from Monday to Saturday, 8:00 AM to 6:00 PM. We aim to respond to all your questions within 4 hours. Feel free to get in touch!
Are your products suitable for all ages?
Absolutely! Our collection is designed with different age groups in mind. On the product page, you will find the recommended ages, so you can always find the perfect match for your child.
Where do your products come from?
We know there is sometimes a negative perception about production in China. But that is only one side of the story. Because if you look closer, you’ll see that most of the expertise and experience in making high-quality toys is actually there.
Our manufacturer is a specialist who has been exclusively developing safe toys in an honest and responsible way for years. We only work with partners who meet the strictest European safety standards.
We also think carefully about transport. We ship everything in bulk, smartly and efficiently, to avoid unnecessary emissions and keep our impact small.
That’s why we confidently say: yes, our products come from China, and precisely because of that, we can combine quality, safety, and play enjoyment at a fair price. And if you want to see it in black and white yourself, let us know. We’ll gladly send you the certificates and documents.
Do you ship internationally?
At the moment, we only deliver within the Netherlands and Belgium. Keep an eye on our website for updates in case this changes in the future.
What happens if my order arrives damaged?
If you receive a damaged package, please contact us immediately at info@tinythinkers.nl. We will make sure the problem is resolved as quickly as possible so you can enjoy playing again.
How can I file a complaint?
We want you to be 100% satisfied with your purchase. If you have a complaint, please contact us at info@tinythinkers.nl. We will work together to find a suitable solution.
