Returns
Not happy with your purchase? No problem. You can arrange your return yourself in our returns portal in just a few minutes. Below, you can read how it works and what to expect.
Register a return
Answer a few short questions about your order. You will then immediately see how we will resolve it for you.
Start your return requestHow it works
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Enter your order number and email address
Your order number is in your confirmation email. We will automatically retrieve your order, so you do not have to type anything over.
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Select the product and answer a few questions
A handful of short questions about your situation. The clearer your answer, the faster we can offer the right solution.
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Submit your request
You will receive an immediate confirmation by email, specifying exactly what the next step is.
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You will immediately know what happens
Depending on your answers, you will either receive a return label immediately or our customer service team will contact you with a solution. See below.
What to expect after submitting your request
Not every situation calls for the same solution. That is why the request ends in one of these two ways.
Return label immediately
You will see your return label immediately, or you can choose which shipping option to use. Depending on the option, you will receive a label to print or a QR code to use at the drop-off point. The instructions are included.
We will review it first
We prefer to review some requests manually. You will then see a confirmation that your request has been received and do not need to do anything yourself: our customer service team will contact you as soon as possible.
Important: never return the product without a return label from the portal. If you receive a message saying that we will contact you, simply keep the product at home until you hear from us.
Return periods
We have two return periods, depending on the product you ordered.
Refund: once we have received your return in good condition, we will refund the purchase amount as soon as possible. This will happen within 14 days at the latest, using the same payment method you used for your order.
A small request
We greatly appreciate it when you handle the packaging and product with care. Open the box gently, treat the product carefully, and pack it neatly if you decide to return it.
This allows us to resell products that are returned in like-new condition, or donate them to people who can make good use of them. And they, too, would rather receive something that looks neat than a dented box.
Still unopened? Let us know. If the original product packaging has not been opened at all, place a separate note with the word ‘UNOPENED’ on top of the product inside the return box. Our warehouse will immediately see that the packaging can remain sealed and the product can be put back into stock right away.
Please do not write or stick anything on the original product packaging itself.
Frequently asked questions
Where can I find my order number?
In the confirmation email you received shortly after placing your order. Can't find it? Search your inbox for ‘Tiny Thinkers’ or email us, and we'll look it up for you.
Will returning something cost me anything?
No. Returns made within the return period are free of charge. Use the return label from the portal, and we'll cover the shipping costs.
Can I return part of my order?
Yes. In the portal, you can choose which products from your order you want to register for return. You can simply keep the rest.
Does the product have to be returned in its original packaging?
Yes. Please return the product complete and in its original product packaging, including all parts, accessories, and documentation. Then place that packaging in a sturdy shipping box, preferably the box in which your order arrived. Do not stick or write anything on the product packaging itself.
When will I get my money back?
Once we've received and inspected your return, we'll refund you within 14 days at the latest, using the same payment method you used to pay.
I received the product as a gift. Can I still return it?
Yes, but we'll need the order number and email address associated with the order. Don't have them? Send us an email and we'll see what we can do together.
Questions about your return?
Can't find your way around the portal, or do you have another question? Our customer service team is available seven days a week.
